You can trust and depend upon us.
We like to think that you can trust us because of 23 years in business, the experience and expertise of our staff, our blue-chip partners, our Accreditations and the loyalty of our valued customers.
23 years of experience
We have had 23 years of providing services and equipment to our valued customers. In that time we have always endeavoured to offer the best choice in the market and the best service. We continue to consult our customers to understand their needs and pick the best value, most innovative suppliers.
Our selling policy is quite straight forward because our reputation is precious to us. We always try to get a clear understanding of our customers’ needs so that we can offer a meaningful solution. Our first port of call will not be to sell you the highest specification machine or most expensive brand. Equally, if we believe that a machine you have been thinking of purchasing will not be up to the job then we will tell you and explain why.
Our field engineers, technical team, and sales people comprise experienced, well trained, qualified, accredited and well-equipped people. From time to time we also use service partners who we rigorously audit against our own high standards and ensure that they are equally (or better) qualified.
As part of our continuous improvement we update our skills by regularly attending manufacturers training courses so we can effectively install, repair, service and maintain all the equipment we sell.
We have been chosen by a number of major manufacturer brands to be exclusive, preferred or approved partners because of our approach to selling and after sales service. We sell ethically and offer meaningful warranty and service packages with our highly trained personnel which meets the brand requirements of our blue-chip partners.
As part of continual efforts to strive toward excellence we have become accredited in a number of areas to ensure the best possible service to our customers. Including:-
ISO 9001 is based on the plan-do-check-act methodology and provides a process orientated approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization.
ISO 14001 requirements provide a framework and guidelines for creating an environmental management system (EMS) which comprises policies, processes, plans, practices and records that define the rules governing how a company interacts with the environment. This system is tailored to the individual company, given the exact legal requirements and environmental interactions that match the specific business processes.
The Safe Contractor scheme is a SSIP-approved health and safety assessment scheme for contractors who want to demonstrate that they’re taking responsibility for their legal health and safety requirements.
Gas Safe - It is the official list of gas engineers who are qualified to work legally on gas appliances.
Our customers have the comfort and safety of knowing that we have public and products liability insurance to £10m.
Over 23 years we have acquired 1000’s of customers from a wide array of sectors including small and large organisations within health, care and welfare; public sector, education, hospitality and catering, community enterprises, food industry and corporate.
Here are a few of our clients you may recognise.